Book Now

COVID-19 Safety

COVID Standard Procedures

Khwai Expeditions Camp have been preparing to welcome our guests and will ensure our services provided have their best interests in mind.

New standard operating procedures are in place for every touch point and guest experience that characterise a stay at Khwai Expeditions Camp.

Our standard operating procedures have been updated in line with the government of Botswana’s recommendations for our hospitality industry as well as that of the WHO.

Our priority is to ensure that we provide the safest possible environment for our guests and our staff while providing a truly authentic safari experience.

Guest Arrival & Welcome

Our guests will enjoy a Khwai Expeditions welcome with the following measures in place.

Hand Washing

Hand washing facilities will be available for hygiene purposes.

Face Masks

Our staff will be wearing face maks and any interaction with guests will be contactless.

Check-in

Check-in forms can be completed by guests as usual. We prefer guests to use their own pen.
All guest passport details are to be provided prior to check in.
On arrival guests will be required to use hand sanitizer and have their temperature checked.
Welcome drinks will be served form a tray without contact and guests are to maintain a safe distance.
The welcome briefing will include details of our safety and hygiene measures that have been put in place.

Cleaning of Rooms & Public Areas

Our luxury tents and public areas have been thoroughly cleaned with the following measures in place:
  • Guests can advise us on arrival if they want to minimise housekeeping to avoid interaction.
  • All our housekeeping staff will be wearing face masks and gloves while cleaning, disinfecting, and cleaning down of all surfaces will be done daily.
  • Each room will undergo a deep clean in between guests checking out and the nextguests checking in
  • No spare blankets or pillows will be available in all tents and rooms, apart for the ones already in the tent or room.
  • In the public areas, the same deep cleaning will be done on several occasions throughout the day.

Dining Experience

Our food service will continue with the following measures in place:
  • Guests will be required to use sanitiser and hand washing facilities.
  • Only 2 guests permitted at a table, unless travelling in a group, or otherwise arranged during the initial reservation.
  • Our waiters and kitchen staff will follow strict hygiene practices and waiters will sanitize when serving and clearing and will use minimal contact and communication during service.
  • All main meals will be plated, buffets only permitted for groups or for braai/boma evenings and breakfast.

Game Drives & Mokoro Excursions

Our camp activities will be conducted with the following measures in place:
  • A maximum of 6 guests will be permitted on a vehicle, unless travelling in a bigger group and max 2 per mokoro.
  • Our guides will wear face masks, guests are requested to do so as well.
  • Vehicles and mokoros will be sanitized and disinfected after each use, all drives will be in an open air vehicle.
  • Hand sanitizer will be available for guests to use before and after the activity, and throughout the activity if required
  • Guests will be required to sensibly practice social distancing during the activities.

Our Staff

We have the following measures and training in place for all our staff members.
All of our staff have been trained on the new SOPs and COVID-19 awareness.
Staff have been educated on proper hygiene practices.
Staff will be practicing social distancing with other staff members and guests and avoid any direct contact.
All staff will have theor temperatures monitored prior to entering the property.
Staff will wash their hands regularly and will also be using the hand sanitizing stations.
Staff will be wearing masks and gloves throughout the shifts.
There is a designated COVID Liaison Manager at the property.
We will stagger staff breaks to ensure social distancing is maintained.
We have a designated quarantine room and tent available if a staff member becomes ill.
Staff will only be permitted at the lodge or camp for work purposes and are tested before arriving in camp.
crossmenu